Accessibility for Ontarians with Disabilities Policy

Statement of Commitment

Eurovac is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.



Policy:  In its commitment to provide accessible, high quality programs and services for its clients, including those with disabilities, the Eurovac will make reasonable efforts to ensure that its policies, procedures and practices are consistent with the following principles:


  • Services will be provided in a manner that respects the dignity and independence of all clients.
  • The provision of services to persons with disabilities will be integrated wherever possible.
  • Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from the programs and services provided by

Eurovac welcomes the use of assistive devices by people with disabilities. We also welcome their service animals and support persons.




Accessible: service is provided in a manner that is capable of being easily understood or appreciated; easy to get at; capable of being reached, or entered; obtainable.


Assistive Devices: refers to any device or mechanism that assists a person with a disability in accessing and benefitting from the services provided. Assistive devices may include but are not limited to; American Sign Languge (ASL) interpretation, a wheelchair, a walker, can, assistive learning device, visual alarms or assistive software programs.


Barrier: anything that prevents a person with a disability from fully participating in all aspects of society because of the disability.  Barriers may include physical, architectural and attitudinal barriers, as well as information or communication barriers, technological barriers, or a policy, procedure or practice.




  1. Any degree of physical infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impairment, deafness or hearing impairment, muteness or speech impairment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,


  1. A condition of mental impairment or a developmental disability,


  1. A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,


  1. A mental disorder,


  1. An injury or disability for which benefits were claimed or received under WSIB.


Guide Dog:  a dog trained as a guide for a blind person and having the qualifications prescribed by the Blind Persons’ Rights Act R.S.O. 1990, c. B.7, s. 1 (1).


Service Animal: an animal used by a person with a disability. It may be readily apparent that the animal is used by the person for reasons relating to his/her disability; otherwise, the person may be asked to provide documentation from a regulated health professional such as a physician, nurse, psychologist, optometrist, and mental health therapist confirming that the person requires the animal for reasons relating to the disability.


Support Person:  any person whether a paid professional, volunteer, family member or friend who accompanies a person with a disability to aid him or her with communication, mobility, personal care or medical needs or with access to programs and services.


PROCEDURES for Service Provision:


  • Communication

When communicating face to face with a person with a disability, staff will do so taking into account the person’s disability.  This may require using alternate methods of communication (large print, reading information aloud, drawing a diagram, etc.)  Staff will take the time to understand the needs of each individual, will ask how they can help, and will be open to working with people with disabilities to find solutions.

  • Service Animals and Support Persons


  1. If a person with a disability is accompanied by a guide dog or other service animal, Eurovac will ensure that the person is permitted to enter the premises with the animal and to keep the animal with him or her unless the animal is otherwise excluded by law. Where a service animal is excluded by law, Eurovac will ensure that other measures are available to enable the person with a disability to obtain, use, and benefit from our programs and services. The service animal must be under the care and control of the individual at all times.


  1. If a person with a disability is accompanied by a support person, Eurovac will welcome both persons, and ensure that the person with a disability is not prevented from having access to the support person. The program registration fee (required for fitness programs only) will not apply to the support person. Eurovac may require a person with a disability to be accompanied by a support person when on the premises, but only if a support person is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises.


  • Notice of Temporary Service Disruptions

Eurovac will provide notice of disruption of programs or services to the public.

Any notice of disruption will contain the following:

  • Reason for the disruption
  • Anticipated duration
  • Alternative facilities or services

Staff will provide such notice in at least one of the following methods:

  • Notice physically posted at the site of the disruption
  • Notice in other applicable locations



In its commitment to meeting the communication needs of people with disabilities, the Eurovac will notify the public about the availability of accessible formats and communication supports via our website, signage within the centre and communication materials. When asked, the Eurovac  will provide information and communications materials in accessible formats or with communication supports. The information will be provided to the person in a timely manner and free of  cost. This includes publicly available information about our services and facilities, as well as publicly available emergency and safety information.


Eurovac will consult with people with disabilities to determine their information and communication needs. In addition, the Eurovac will ensure existing feedback processes are accessible to people with disabilities upon request.


Eurovac accepts feedback from the public using a variety of methods:


  • Telephone
  • Email
  • In writing

Notice of availability of documents

Upon request, the Eurovac will provide notice to clients of the availability of:

  • the accessibility policy and procedures;
  • the feedback and complaints policies and procedures.

Notice of availability is provided on the Eurovac web site and through other printed methods.

Format of documents

When providing a copy of a document to a person with a disability, Eurovac will take into account the person’s ability to access the information and will provide the document or information contained in the document in a format that meets those needs as agreed upon with the person.



Eurovac is committed to fair and accessible employment practices.

Eurovac notifies the public and staff that we will accommodate disabilities during recruitment and assessment processes as well as when people are hired. When requested, accommodation will be made.

  • Our job advertisements will include a statement about the availability of accessibility accommodations upon request
  • When arranging an interview, accommodations will be offered and make available upon request
  • When presenting a job offer, we will again include a statement about the availability of accessibility accommodations upon request

We will create an individual accommodation plan and/or workplace emergency plan for any employees with disabilities.

Our performance management, career development, redeployment, and return-to-work processes will take into account the accessibility needs of employees with disabilities.




Eurovac will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces.


Eurovac will provide approriate training to its employees on Ontario’s accessibility laws and on accessibility aspects of the Ontario Human Rights Code that apply to persons with disabilities.

The training will include the following information:


    1. The purposes of the Accessibility for Ontarians with Disabilities Act, requirements of the Customer Service Regulation
    2. How to interact and communicate with persons with various types of disabilities,
    3. How to interact with persons with disabilities who use an assistive device, or require the assistance of a service animal or support person
    4. How to use equipment made available by Eurovac to help people with disabilities to access services
    5. What to do if a person with a disability is having difficulty accessing Eurovac’s  services


Training will be provided to each person according to his or her needs and duties and as soon as is practicable after he or she is assigned the applicable duties.

Training will be provided on an ongoing basis in the case of changes to policies, practices and procedures governing the provision of services to persons with disabilities.

A record of the dates on which training is provided and the individuals to whom it is provided will be kept. Upon request, the training records can be made available.

Modifications to this or other policies

Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.

For More Information

For more information on this policy, please contact


Canada Address

44 Milvan Dr,

North York, Ontario, M9L 1Z3


Tel: 416-744-4276 | Fax: 416-744-8079

Toll Free: 1-800-265-DUST (3878)


Accessible formats of this document are available free upon request.



Multi-Year Accessibility Plan




Statement of Commitment

Statement of Organizational Accessibility Commitment

Eurovac is committed to meeting the needs of people with disabilities, in a timely manner, through the implementation of the requirements of the provincial accessibility legislation.

Accessibility Standards for Customer Service Regulation

Eurovac remains compliant with the Accessible Customer Service Standards Regulation. We continue to ensure that in our day-to-day activities, we fulfill all the requirements of this Regulation in keeping with the principles of dignity, independence, equality and integration.  For example:

  • Eurovac ensures that all new staff receive training on the requirements of the Regulation, with particular emphasis on how to serve and communicate with all people
  • We welcome feedback in person, by mail or email, by telephone and by fax.

Accessible Employment Standards Regulation

Eurovac meets the requirements of the Accessible Employment Standards within the IASR.

We provide:

  • individualized workplace emergency response information to employees who have a disability
  • notification to its employees and the public about the availability of accommodations for applicants with disabilities during the interview process.
  • notification to successful applicants of its policies for accommodating employees with disabilities when offering employment. This notice will be included when the job is offered to the successful applicant.
  • Information to all employees of its policies for supporting employees with disabilities, including providing employment-related accommodations. Information will be provided through newsletters, staff memos, email and staff meetings. (New employees will receive this information during the on-boarding process)
  • a written process for the development of documented individual accommodation plans for employees with disabilities
  • information whenever there is a change to existing policies on the provision of job accommodations.
  • privacy regarding accommodation needs
  • consultation with employees who have disabilities to provide them with the accessible formats and communication supports they require to do their job effectively.
  • accommodations where needed when an employee returns to work.

Accessible Information and Communications Standard


Our feedback processes are accessible to persons with disabilities through the provision of accessible formats and communication supports on request. Eurovac also notifies the public about the availability of accessible formats and communication supports.

  • Eurovac and its other lines of business accepts feedback through its website where applicable and those other means as
  • Alternate formats are available on request for all feedback forms.

Design of Public Spaces Standard

When building new or making major changes to existing public spaces larger organizations like Lalleland must meet applicable requirements under Section 80 of the IASR related to public spaces for exterior paths of travel, accessible parking, obtaining information, and maintenance of accessible public spaces.

Meeting our Accessibility Commitment Going Forward

Introducing the Lalleland Five-Year Accessibility Plan

There are no new requirements for the coming five year period, however some existing requirements will be monitored to ensure compliance as processes and procedures change.

Self Service Kiosks:

Eurovac does not currently have self service kiosks and does not foresee the use of self service kiosks in the future, however Eurovac will have regard to accessibility for persons with disabilities when designing, procuring or acquiring self service when and if they are considered.

Accessible Websites and Web Content:

Internet websites and web content on those sites conform to Web Content Accessibility Guidelines or WCAG at the 2.0 Level AA.

Design of Public Spaces:

As current facilities are updated and as new facilities are built we will continue to use the Design of Public Spaces and current provincial Building Code Accessibility requirements to increase accessibility in the built environment.

We Welcome Your Feedback

Contact Us:

Canada Address

44 Milvan Dr,

North York, Ontario, M9L 1Z3



Tel: 416-744-4276 | Fax: 416-744-8079

Toll Free: 1-800-265-DUST (3878)