Privacy policy

Last Updated: November 1, 2025

Introduction

At Eurovac, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website.

1. Information We Collect

1.1 Information You Provide to Us

When you contact us through our website, we collect:

Contact Information: Name, email address, phone number
Business Information: Company name, industry, type of assistance needed
Message Content: Any information you include in your inquiry or message

1.2 Information We Collect Automatically

When you visit our website, we automatically collect:

Usage Data: Pages you visit, time spent on pages, clicks on links and buttons
Technical Data: IP address, browser type, device type, operating system
Interaction Data:
Products, parts, solutions, and industries you view
Resources you download (PDFs, technical documents)
Videos you watch
Search queries you enter
Links you click (including external shop links)
Location Data: General geographic location (country-level) for GDPR compliance purposes

2. How We Collect Information

2.1 Cookies and Similar Technologies

We use the following cookies:

Essential Cookies (Always Active)

Session Cookies: Required for website functionality and form submissions
Security Tokens: Used to protect against unauthorized access

Analytics Cookies (With Your Consent)

Google Analytics (GA4): Tracks website usage, page views, and user interactions
Cookie Duration: Up to 26 months
Purpose: Understand how visitors use our site and improve user experience
Data Collected: Page views, clicks, time on site, geographic location, device type

Tracking Cookies (With Your Consent)

Eurovac Journey Tracking (eurovac_tracking): Remembers which products, parts, solutions, and industries you’ve viewed
Cookie Duration: 30 days
Purpose: Helps us provide better support when you contact us by understanding your interests
Data Collected: Product IDs, page types, visit timestamps

Consent Cookies

Eurovac Consent (eurovac_consent): Stores your cookie preferences
Cookie Duration: 13 months
Purpose: Remember your cookie choices so we don’t ask again

2.2 Third-Party Services

We use Google Analytics to understand website traffic and usage patterns. Google may use this data according to their own privacy policy. We have configured Google Analytics to:

Anonymize IP addresses
Respect your consent choices
Not share data for advertising purposes

3. How We Use Your Information

We use your information for the following purposes:

3.1 To Provide Services

Respond to your inquiries and support requests
Process orders and payments
Provide technical assistance and product recommendations

3.2 To Improve Our Website

Understand which products and solutions interest our visitors
Identify popular content and resources
Improve navigation and user experience
Fix technical issues

3.3 To Personalize Your Experience

Show relevant products and solutions based on your browsing history
Provide more helpful support by understanding your interests
Remember your cookie preferences

3.4 To Comply with Legal Obligations

Maintain records for tax and accounting purposes
Respond to legal requests and prevent fraud

4. Data Retention

We retain your information for the following periods:

<Data Type> | <Retention Period> | <Reason>
Contact form submissions | 3 years | Customer service and business records
Analytics data (Google) | 26 months | Google Analytics default setting
Journey tracking data | 30 days | Temporary interest tracking
Cookie consent preferences | 13 months | GDPR requirement
Payment transaction logs | 7 years | Tax and legal compliance | After these periods, data is automatically deleted or anonymized.

5. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights:

5.1 Right to Access

Request a copy of the personal data we hold about you.

5.2 Right to Rectification

Request correction of inaccurate or incomplete data.

5.3 Right to Erasure (“Right to Be Forgotten”)

Request deletion of your personal data.

5.4 Right to Restrict Processing

Request that we limit how we use your data.

5.5 Right to Data Portability

Request your data in a machine-readable format.

5.6 Right to Object

Object to our processing of your personal data.

5.7 Right to Withdraw Consent

Withdraw your consent for cookie tracking at any time.

To exercise any of these rights, please contact us at: info@eurovac.com

If you are a resident of the United Kingdom, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO). You can contact them at www.ico.org.uk or by calling 0303 123 1113.

6. Your U.S. Privacy Rights

This section supplements the information in this Privacy Policy and applies solely to residents of U.S. states with comprehensive privacy laws, including California, Colorado, Connecticut, Virginia, and Utah.

6.1 Your U.S. Privacy Rights

You have the following rights regarding your personal information:

The Right to Know: The right to request that we disclose what personal information we collect, use, disclose, and “share” or “sell” (as those terms are defined by state law).
The Right to Delete: The right to request the deletion of your personal information that we have collected.
The Right to Correct: The right to request the correction of inaccurate personal information.
The Right to Opt-Out of “Sale” or “Sharing”: You have the right to direct us not to “sell” your personal information or “share” it for purposes of cross-context behavioral advertising.
- Eurovac does not sell your personal information for monetary payment.
- We use analytics and tracking tools that may be considered “sharing” under California law. You can opt out of this “sharing” by clicking the “Cookie Preferences” link in our website footer and disabling “Analytics Cookies” and “Tracking Cookies.”
The Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise your Right to Know, Delete, or Correct, please email us at info@eurovac.com with “U.S. Privacy Request” in the subject line.

6.2 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information, as defined by the CCPA:

Category	We Collect This	Purpose of Collection
A. Identifiers (e.g., name, email address, phone number, IP address)	Yes	To respond to inquiries; for security; for analytics.
B. Personal information categories (e.g., name, phone number)	Yes	To respond to inquiries.
C. Protected classification characteristics (e.g., age, gender)	No	We do not intentionally collect this.
D. Commercial information (e.g., company name, industry, payment data)	Yes	To process orders; to respond to inquiries.
E. Biometric information	No
F. Internet or other electronic network activity(e.g., browsing history)	Yes	To improve our website; for analytics.
G. Geolocation data (e.g., general country-level location)	Yes	To ensure GDPR compliance.
H. Sensory data (e.g., audio, visual)	No
I. Professional or employment-related information	Yes	To understand your business needs when you contact us.
J. Inferences drawn from other personal information	Yes	We infer your product interests based on your browsing.

6.3 Sensitive Personal Information

We do not collect or process “Sensitive Personal Information” as defined by U.S. state laws.

7. Cookie Management

7.1 How to Control Cookies

You can manage your cookie preferences in several ways:

On Our Website

Click the “Cookie Preferences” link in the footer to:

Enable or disable analytics cookies
Enable or disable journey tracking cookies
View which cookies we use

In Your Browser

Most browsers allow you to:

Block all cookies
Delete existing cookies
Set preferences for specific websitesNote: Blocking essential cookies may prevent some website features from working properly.

7.2 Cookie-Free Browsing

If you reject all optional cookies:

✅ You can still use our website fully
✅ Contact forms will still work
✅ Payment processing will still work
❌ We won’t track your page views or interests
❌ We can’t provide personalized support based on browsing history

8. Geographic Location Detection

To comply with GDPR, we detect your general location (country-level only) using IP address geolocation services

EU/EEA/UK/Switzerland visitors: We show a cookie consent banner and only track after you consent

Other regions: Tracking is enabled by default (you can still opt-out via Cookie Preferences)

Your location detection result is cached for 24 hours to minimize external API calls.

9. Data Security

We implement appropriate security measures to protect your information:

SSL/TLS Encryption: All data transmitted to our website is encrypted
Secure Payment Processing: Payment data is handled by secure payment gateways
Access Controls: Limited employee access to personal data
Regular Backups: Data is regularly backed up and stored securely
Session Security: Time-limited access tokens prevent unauthorized accessHowever, no internet transmission is 100% secure. We cannot guarantee absolute security.

10. Data Sharing and Disclosure

10.1 We Do NOT Sell Your Data

We never sell, rent, or trade your personal information to third parties.

10.2 We Share Data Only When:

With Service Providers:

Google Analytics (website analytics)
Payment processors (secure payment handling)
Email service providers (to respond to your inquiries)
Web hosting providers (to operate our website)For Legal Reasons:
To comply with legal obligations
To protect our rights or property
To prevent fraud or abuse
In response to valid legal requests from authoritiesWith Your Consent:
Any other sharing requires your explicit permission

11. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.

12. International Data Transfers

Our website is hosted in [YOUR HOSTING LOCATION]. If you are located outside this region:

Your data may be transferred and processed in other countries
We ensure adequate safeguards are in place (e.g., Standard Contractual Clauses)
Google Analytics may transfer data to the United States under appropriate frameworks

13. Third-Party Websites

Our website contains links to external websites (e.g., our online shop at eurovacshop.com). We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes will be highlighted on our website. We recommend reviewing this policy periodically.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Eurovac

Email: info@eurovac.com

Phone: 1-800-265-3878

Address:
44 Milvan Drive
North York
Ontario
M9L 1Z3

For Cookie-Related Questions:

Click “Cookie Preferences” in the footer to manage your settings.

For GDPR/U.S. Privacy Requests: Email info@eurovac.com with “Privacy Request” in the subject line.

16. Cookie Table

For reference, here is a complete list of cookies we use:

<Cookie Name> | <Purpose> | <Type> | <Duration>
eurovac_consent | Stores your cookie preferences | Essential | 13 months
eurovac_tracking | Tracks products/pages you view | Optional (Tracking) | 30 days
_ga | Google Analytics user identification | Optional (Analytics) | 2 years
_ga_* | Google Analytics session data | Optional (Analytics) | 2 years
_gid | Google Analytics user identification | Optional (Analytics) | 24 hours
Session cookies | Website functionality and security | Essential | Session only

17. Legal Basis for Processing (GDPR)

We process your personal data based on:

<Processing Activity> | <Legal Basis>
Contact form submissions | Legitimate interest (responding to inquiries)
Payment processing | Contract performance
Analytics cookies | Consent
Journey tracking cookies | Consent
Security measures | Legitimate interest (protecting our systems)
Legal compliance | Legal obligation

Your Consent

By using our website and accepting cookies, you consent to this Privacy Policy and our data practices as described above.

You can withdraw consent at any time by:

Clicking “Cookie Preferences” in the footer
Selecting “Reject All” cookies
Contacting us to request data deletion